FAQ

Quick Help for Common Questions

1. How to Order?

There are several ways you can place an order with us:

  • In Person at Our Showroom
    You are welcome to visit our Sydney showroom during business hours, Monday to Friday from 8:30 AM to 5:30 PM. Click here to see how to find us.
  • By Phone
    Call our sales team on (02) 9748 6688 (or +61 2 9748 6688 for international calls). Simply provide the product code, quantity, and your payment details. Our customer service team is available from 8:30 AM to 5:30 PM, Monday to Friday.
  • Online (Approved Business Customers Only)
    As a B2B supplier, our online ordering platform is available exclusively to approved customers. You must register your business details and receive account approval before you can access product pricing and place orders online. Click here to apply for an account.

To access our full product catalogue and place orders online, you must be a registered and approved trade customer.
Visit our Account Registration page and fill out your business details. Once your application is reviewed and approved, you will receive login credentials to access our online portal.

Yes. We offer dedicated technical support to our clients. Whether you need help with product compatibility, system design, or troubleshooting, our experienced team is here to assist. Please call us during business hours or email sales@secutech.com.au and we will direct your enquiry to the appropriate team member.

Yes, we provide prompt shipping to all locations across Australia. Shipping charges and delivery times vary depending on your location and the size of your order. You may also choose to pick up your order directly from our Sydney warehouse.

Product pricing and detailed specifications are only available to approved account holders. If you have not yet registered, please complete our Account Registration form. Once approved, you will be able to log in and access all product information, pricing, and ordering options.

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